Frequently Asked Questions

Voicemail - How Do I Change Voicemail Passwords?
Last Updated a year ago

The JSCC voicemail system is set up to use three different login credentials for individuals' mailboxes and two for shared mailboxes.

For a mailbox assigned to an individual user, any of the three following passwords can be used:

  • Windows - Allows the use of your JSCC Windows Active Directory login to access an assigned mailbox through the web
  • UC - Allows the use of the 4-digit extension (username) and the password set in OfficeLinx under Account Settings to access the web
  • Voicemail - this is the numeric-only PW that is used when dialing 7977 (205-856-7977)
For a shared mailbox not assigned (in OfficeLinx) to a specific user only these two passwords can be used:

  • UC - Allows the use of the 4-digit extension (username) and the password set in OfficeLinx under Account Settings to access the web
  • Voicemail - this is the numeric-only PW that is used when dialing 7977 (205-856-7977)
For security, please change your initial (default) logins for both UC and Voicemail to something other than default passwords.

Please see the attached document for specific steps to change voicemail passwords.

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