Frequently Asked Questions

Voicemail - Initial setup and password management
Last Updated 2 years ago

VOICEMAIL FAQ:::

Voicemail Guide for New Users (effective 6/6/20) To log in for the first time:
1. Press Message/Voicemail key or dial 7977 (2058567977 off campus)
2. If you are dialing from your office phone, press #, otherwise enter your extension and press #.
3. Enter the default PIN 5333 and press #
4. Enter a new PIN and press #. Your PIN cannot be the same as your extension number or a set of repeated digits or consecutive numbers. (ie, not: 1111, 1234, 4321)
5. Re-enter the new PIN and press #.
6. Record your name when prompted.
7. Press 1 and at the tone, speak your name.
8. Press 1 again to replay recording.
9. Either press # to accept the recording or 1 to record again.
10. This completes your initial setup.
Login after initial setup:
1. Press the Message/Voicemail key or dial 7977 (2058567977 off campus)
2. If you are dialing from your office phone, press #, otherwise enter your extension and press #.
3. Enter your voicemail PIN and press #

To record or re-record a personal greeting:
1. Log in to your mailbox.
2. Press 3 to select personal greetings. · If you have selected any call types, you will hear an announcement that lists the call types and the greeting assigned to that call type. · For example you would hear "For internal calls greeting 1 active".
3. Press 1 to create or change a greeting.
4. Enter the number of the greeting (1 to 9) that you want to create or change.
5. Start recording your greeting at the tone.
6. When you have finished press 1 to edit your greeting.
7. Press 2 then 3 to play back the greeting that you have just recorded.
8. Press # to confirm and set your greeting. ·

If you are using multiple greeting types, the number of the greeting that has just been recorded is announced. · If you want to add to a recording, press 1 to record more, press 1 again when finished. · Press # to save the recording but not make active.

Quick Reference for Dial-in Navigation Menu Navigation: • 1 to Record a Message • 2 to Get Messages • 3 for Personal Greetings • 5 for Personal Options • 7 to Scan Messages Mobile Access: • Dial your office number • When your greeting begins, press *7 • Dial your extension, followed by # • Dial your PIN, followed by # Message Controls: • 0 to Skip Header • 1 to Reply/Forward • 2 to Restart • *2 to Skip to Previous • 3 to Pause/Resume • 2, 3 to Replay Header • 5 to go Back • *5 to Restart • 6 to Advance • *# to Save and Skip Category • # to Save and Play Next • **4 to Play Next • *3 to Delete and Play Next • **8 to Undelete • *1 to Print Fax Help and Shortcuts • *4 for help at any time. • *7 to return to the activity menu. • # at the end of a menu returns to prior menu

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