Email firstname.lastname@example.org to Open a New Ticket
Please include as much information and detail about the issue as possible.
Required details to include:
- Full Name (including any previous names used at JSCC)
- A description of the problem (including any error messages or other details available)
- For issues related to your account or accessing a site, also include:
- Birth Date (for verification)
- A-number (if known/available)
- Whether you are a student, employee, etc.
Helpful things to include:
- Screenshots of the error(s) including the URL if related to a website
- A list of steps taken before the error occurred (e.g.- where the link that you clicked on was located or the steps taken to log in, etc.)
- The type of device being used including operating system, browser, relevant software, etc.
- The location (building and room) if reporting an issue on campus
- Any other details that you think might help us identify and resolve your issue
If you are following up on an existing ticket:
- Please reply to the latest ticket email or use the link in the ticket email(s) to access the ticket via the web
- Please do not send a separate email as that will generate another ticket that will not be associated with the original