Email helpdesk@jeffersonstate.edu to Open a New Ticket

Please include as much information and detail about the issue as possible.

 

Required details to include:

• Full Name (including any previous names used at JSCC)
• A description of the problem (including any error messages or other details available)
• For issues related to your account or accessing a site, also include:
  • Birth Date (for verification)
  • A-number (if known/available)
  • Whether you are a student, employee, etc.

Helpful things to include:

• Screenshots of the error(s) including the URL if related to a website
• A list of steps taken before the error occurred (e.g.- where the link that you clicked on was located or the steps taken to log in, etc.)
• The type of device being used including operating system, browser, relevant software, etc.
• The location (building and room) if reporting an issue on campus
• Any other details that you think might help us identify and resolve your issue

If you are following up on an existing ticket:

• Please reply to the latest ticket email or use the link in the ticket email(s) to access the ticket via the web
• Please do not send a separate email as that will generate another ticket that will not be associated with the original