How can I get help with Blackboard?

How can I get help with Blackboard?

Jefferson State students and faculty can get 24/7 phone and live chat support for ACCS Blackboard (starting Spring 2022) using the link below. Most of the FAQs and Common Questions on that page have generic information that may not apply to Jefferson State, so we recommend scrolling to the bottom of that page and using the live chat link or calling the support line at 1-833-793-4500.
  1. ACCS Blackboard Support Center -  https://blackboard.accs.edu
Issues that cannot be resolved by the ACCS Support Center will be referred back the the JSCC Helpdesk during normal business hours, but the ACCS Support Center should be able to handle most technical issues involving Blackboard and related technologies like: Blackboard Collaborate, Zoom, lecture capture and online test proctoring. Some issues like: grades, retaking tests, accessing overdue course assignments or missing course content/information can only be handled by the instructor teaching your course.
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