How do I get help with admissions, advising, transcripts or financial aid questions?
If you are looking for assistance with Enrollment Services (Admissions, Advising, Records, Financial Aid, etc.) issues, please refer to the following contact information. The JSCC Helpdesk is primarily for resolving technology and user account-related issues and not for specific questions pertaining to Enrollment Services. If you contact the helpdesk with enrollment or financial aid questions, we will do our best to refer you to the proper areas, but often it is faster and easier to contact these departments directly. Here is a list of emails and contact phone numbers for common areas:
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Admissions Information
Campus Safety To keep students safe, business should be conducted via phone, email or online chat to the fullest possible extent. If students must come to campus, we ask they first make an appointment and distance themselves 6 feet away from ...
How can I get help with Blackboard?
Jefferson State students and faculty can get 24/7 phone and live chat support for ACCS Blackboard (starting Spring 2022) using the link below. Most of the FAQs and Common Questions on that page have generic information that may not apply to Jefferson ...
How do I send/receive transcripts?
Students who need to send transcripts should follow the instructions below: https://www.jeffersonstate.edu/transcripts Students who have questions about transcript evaluations should email records@jeffersonstate.edu.
If I have a new phone number can I get my old phone number removed from Multi-Factor Authentication (MFA)?
In a word, yes. In order to get your MFA reset you will need to do the following: Send an email to helpdesk@jeffersonstate.edu and include the following Your name A# Date of birth Picture ID confirming your identity Once we have this information ...
Issues with Logging into Office requiring an Uninstall then Reinstall
If you are having an issue logging into Office, then you may need to uninstall all Office products then reinstall them to get them to work properly. By clicking the following link, you will go to Microsoft's support website which will give you ...