How do I open a support ticket?

How do I open a support ticket?

Users who can access their myJSCC accounts/login can log in to the support helpdesk using the Sign In link at the top. 

If you cannot access your myjSCC page, email helpdesk@jeffersonstate.edu from an alternate email account and include the following information:

Required details to include:

Full Name (including any previous names used at JSCC)
A description of the problem (including any error messages or other details available)
For issues related to your account or accessing a site, also include:
      Birth Date (for verification)
      A-number (if known/available)
      Whether you are a student, employee, etc.
      
Helpful things to include:

      Screenshots of the error(s) including the URL if related to a website
      A list of steps taken before the error occurred (e.g.- where the link that you clicked on was located or the steps taken to log in, etc.)
      The type of device being used including operating system, browser, relevant software, etc.
      The location (building and room) if reporting an issue on campus
      Any other details that you think might help us identify and resolve your issue

If you are following up on an existing ticket:

      Please reply to the latest ticket email or use the link in the ticket email(s) to access the ticket via the web
      Please do not send a separate email as that will generate another ticket that will not be associated with the original

Providing as much of this information as possible at the beginning will make helping you a lot quicker. 


    • Related Articles

    • Installing and using the YuJa Software Capture

      Please visit the YuJa Help Center for articles on installing the capture software: https://support.yuja.com/hc/en-us/sections/360009152093-YuJa-Software-Capture

    • YuJa Video Tutorials

      Please visit the YuJa Help Center for video tutorials on using the platform: https://support.yuja.com/hc/en-us/articles/360052538613-Video-Tutorials

    • How can I get help with Blackboard?

      Jefferson State students and faculty can get 24/7 phone and live chat support for ACCS Blackboard (starting Spring 2022) using the link below. Most of the FAQs and Common Questions on that page have generic information that may not apply to Jefferson ...

    • Issues with Logging into Office requiring an Uninstall then Reinstall

      If you are having an issue logging into Office, then you may need to uninstall all Office products then reinstall them to get them to work properly. By clicking the following link, you will go to Microsoft's support website which will give you ...

    • How do I log in to Blackboard?

      There are several methods to logging into Blackboard.  For best experience, use a Desktop/Laptop.  For Android products, Apple iPhone/iPad, visit the App store for newest versions of Blackboard.  Method 1 Step 1: Open a web browser and put ...