General Issues
iCloud Email Accounts
If you are receiving notifications on your iPhone or iPad concerning "your storage is full", chances are you are not receiving a reply from any emails you are sending out. There are 3 options you can consider to remedy this issue: 1. Turn off Mail in ...
Student personal E-mail Update Instructions
All students will need to verify their personal E-mail address in the Self Service Banner Portal by the end of the day on Tuesday, March 26, 2024. Instructions for accessing Self-Service Banner. From the jefersonstate.edu homepage click on“myJSCC”in ...
Block Popups in Chrome
Annoying Popups from Websites? How to block unwanted notifications in Chrome. With Chrome open, click on the 3 dots in the upper right corner and highlight and click the Settings link. Once the Settings menu opens, highlight and click the Privacy and ...
Helping your Helpdesk out by taking a Screen Recording of your Phone/tablet/pad.
In order to help you with your situation, taking a screen capture/recording will let us see everything you are doing and where the problem may lie. If you are like me and did not know how to do this, then these two articles will help. One is for the ...
Are you a guest on our campus and need to connect your device to wireless while on campus?
Here is how you do it: Step 1: You will need to first click on the network access button in the tray by the clock on the home screen for Windows. Step 2: Next you will need to select the JSCC Wireless Access Point in the list. Step 3: Next you will ...
Is your pdf file not opening with the right program? Here is how to change how it opens.
Step 1: You need to left click on the pdf file you want to change the default opening program. Step 2: Now you will need to right click to access the menu items for that file. Step 3: In the resulting pop-up window, you will go to the Properties ...
Installing the newest Edge Browser.
If you are still using either of the following symbols to get on the internet: Internet Explorer 11 or the first version of Edge, then you will need remove these two applications and update your browser to the newest version Edge. These two ...
How do I know if a JSCC website is down?
Jefferson State maintains a status page (https://status.jeffersonstate.edu) that monitors all critical sites used by JSCC. Some sites are listed as 1ACCS sites which are sites maintained/controlled by the Alabama Community College System and shared ...
How to Install MS Office Applications.
The easiest way to install Microsoft Office products is to follow these steps. Step 1: Go to Jeffersonstate.edu website. Click on the O365 link at the top by MyJSCC. Step 2: Login with your JeffState email address. Step 3: Enter your password. ...
Issues with Logging into Office requiring an Uninstall then Reinstall
If you are having an issue logging into Office, then you may need to uninstall all Office products then reinstall them to get them to work properly. By clicking the following link, you will go to Microsoft's support website which will give you ...
Accessing O365 Email
How do I access O365 Email? After Logging into your MyJSCC account, you should see the following screen: Once you have clicked on either of the 2 links on this page, you will go to the Jefferson State CC login page where you use your full email ...
How do I open a support ticket?
Users who can access their myJSCC accounts/login can log in to the support helpdesk using the Sign In link at the top. If you cannot access your myjSCC page, email helpdesk@jeffersonstate.edu from an alternate email account and include the following ...
How do I reset my browser cache?
If you are seeing the following Message, then you are on the right track to solving your login issues. Keep reading to see how to fix it.... (Sometimes this error omits all of the verbage below Error Validating SAML message. Same solution) While you ...
How do I set up a myJSCC account?
Your account password has been set to a temporary default. You will need to activate (or re-activate) your myJSCC account before you can access Blackboard, Office 365 (e-mail), OneACCS Online Services, or any other logins that use your ...