General Issues
Setting up MFA for your account.
If you have already tried setting this up, just send me a copy of your photo ID. If you cannot perform the following steps, please send me a copy of your photo ID (front side only) and I will reset your MFA method so you can update your ...
Method to Change Your Password
1. Go to password.alabama.edu and enter your A#@alabama.edu username in the first field and click on Go. 2. Click on the Forgot Password? Link and it will send an email to the personal email address on file with instructions on how to reset your ...
Logging into Canvas
Log into the new portal with your A#@alabama.edu at this link: New Portal. You will see this now Scroll down until you see the Canvas Tile and then click on that tile. This should present you with your dashboard where you can see all of your classes.
Trouble logging into Student Services
There are several factors that could keep you from accessing Your Student Services Board: 1. You are using a browser other than Chrome or Edge. Safari or Firefox will NOT work at this time and there are no plans to address it. 2. If you are using ...
This is the only way to log onto Wifi on campus for the time being. Student or Visitor.
If you leave the building or disconnect for any reason, you will need that code for the entire day to reconnect. When/if you receive the "This Page is not Secure" message, please click on the Advanced link towards the bottom left corner. On the page ...
Block Popups in Chrome
Annoying Popups from Websites? How to block unwanted notifications in Chrome. With Chrome open, click on the 3 dots in the upper right corner and highlight and click the Settings link. Once the Settings menu opens, highlight and click the Privacy and ...
How do I reset my browser cache?
While you can still use the instructions below to clear your browser cache, a much simpler way has been implemented. You can now press Shift+Ctrl+Delete button which will open your favorite browser's cache management window. At the top of this window ...
Popular Articles
How do I get help with admissions, advising, transcripts or financial aid questions?
If you are looking for assistance with Enrollment Services (Admissions, Advising, Records, Financial Aid, etc.) issues, please refer to the following contact information. The JSCC Helpdesk is primarily for resolving technology and user ...
YuJa Video Tutorials
Please visit the YuJa Help Center for video tutorials on using the platform: https://support.yuja.com/hc/en-us/articles/360052538613-Video-Tutorials Installing the Software Capture for PC Application
Block Popups in Chrome
Annoying Popups from Websites? How to block unwanted notifications in Chrome. With Chrome open, click on the 3 dots in the upper right corner and highlight and click the Settings link. Once the Settings menu opens, highlight and click the Privacy and ...
This is the only way to log onto Wifi on campus for the time being. Student or Visitor.
If you leave the building or disconnect for any reason, you will need that code for the entire day to reconnect. When/if you receive the "This Page is not Secure" message, please click on the Advanced link towards the bottom left corner. On the page ...
Setting up MFA for your account.
If you have already tried setting this up, just send me a copy of your photo ID. If you cannot perform the following steps, please send me a copy of your photo ID (front side only) and I will reset your MFA method so you can update your ...